Frequently Asked Questions (FAQ)
1. What services do you offer?
We offer a wide range of travel services including flight bookings, hotel reservations, custom tour packages, travel insurance, visa assistance, car rentals, and group travel planning.
2. Do you charge service fees?
In most cases, we do not charge a separate service fee as we earn commissions from airlines and hotels. However, some complex itineraries or visa services may include a minimal service fee, which we’ll disclose upfront.
3. Can I book online or do I need to call?
You can do both! We offer easy online booking on our website, but you’re also welcome to call or visit our office for personalized assistance.
4. How do I pay for my trip?
We accept payments by credit/debit card, bank transfer, or cash (in-office). Payment plans may be available for certain packages.
5. Do you offer travel insurance?
Yes, we highly recommend and provide comprehensive travel insurance to cover trip cancellations, medical emergencies, lost baggage, and more.
6. What happens if I need to cancel or change my trip?
Cancellations and changes are subject to the policies of airlines, hotels, and other providers. We will assist you with the process and advise on any fees or refunds.
7. Can you help with visa applications?
Yes, we assist with tourist and business visa applications for many countries. Requirements vary by destination, so please contact us for details.
8. Do you offer group discounts or corporate travel packages?
Absolutely. We provide tailored travel solutions for corporate clients, as well as group discounts for families, school trips, and event travel.
9. Are your tours guided or self-guided?
We offer both guided and self-guided tour options, depending on your preference and destination.
10. What makes booking through a travel agency better than booking online yourself?
We provide expert advice, exclusive deals, 24/7 support, and personalized itineraries that online booking engines can’t match. Plus, we handle the details so you can relax and enjoy your trip.